Tranquil Beauty Privacy Policy

Tranquil Beauty

Last updated: May 2026

Tranquil Beauty respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights in relation to your information.

Tranquil Beauty handles personal information in accordance with the New Zealand Privacy Act 2020.

What Information We Collect

Depending on how you interact with Tranquil Beauty, we may collect information including:

• Your name

• Contact details such as your phone number and email address

• Appointment and booking information

• Treatment history and preferences

• Information provided through consultation and consent forms

• Information relevant to treatment suitability, such as allergies, medications, skin conditions or other information you choose to provide

• Membership information

• Gift voucher information

• Payment and transaction information

• Communications between you and Tranquil Beauty

• Information you provide when contacting us through our website, social media or other channels

• Information collected through our website, such as basic technical or usage information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Collect Your Information

We generally collect personal information directly from you when you:

• Make an appointment

• Complete a consultation or consent form

• Purchase a treatment, membership, gift voucher or product

• Contact Tranquil Beauty

• Subscribe to or interact with our marketing communications

• Use our website or online booking system

• Communicate with us through social media or other platforms

In some circumstances, information may be provided to us by another person or through a service provider. Where we collect personal information indirectly, we will handle and notify you about that information in accordance with the requirements of the Privacy Act 2020.

Why We Collect Your Information

We collect and use your personal information for purposes including:

• Managing and confirming appointments

• Providing treatments safely and appropriately

• Completing consultations and assessing treatment suitability

• Communicating with you about appointments, treatments and services

• Managing memberships, gift vouchers and packages

• Processing payments and transactions

• Providing customer service

• Sending marketing communications where you have chosen to receive them

• Improving our services and customer experience

• Managing our business and keeping appropriate business records

• Meeting our legal and regulatory obligations

If you choose not to provide information that is necessary for a particular purpose, we may not be able to provide certain treatments or services.

Health & Treatment Information

Some information you provide during a consultation may relate to your health, medications, allergies, skin conditions or other matters relevant to treatment suitability.

This information is collected because it may be necessary to assess whether a treatment is appropriate and to provide services safely.

We treat this information as confidential and take reasonable steps to protect it from unauthorised access, use or disclosure.

How We Use Your Information

We will generally use your personal information only for the purpose for which it was collected or for a directly related purpose.

We will not sell your personal information.

We will not use your personal information for unrelated purposes without your permission unless permitted or required by law.

Marketing

If you choose to receive marketing communications from Tranquil Beauty, we may use your contact details to send information about treatments, promotions, memberships, special offers and other Tranquil Beauty news.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

We will respect your request to stop receiving marketing communications.

Sharing Your Information

We may need to share or provide access to personal information with trusted third-party service providers that help us operate our business.

These may include providers involved in:

• Online appointment booking and scheduling

• Payment processing

• Business administration

• Website hosting and technology

• Email or SMS communications

• Data storage and other services required to operate the business

We only provide information where it is reasonably necessary for the relevant service or business function.

We may also disclose information where required or permitted by law.

Website & Cookies

Our website may collect basic technical information about visitors, such as information relating to your device, browser or how you interact with the website.

Cookies or similar technologies may be used to help the website function properly, understand website usage and improve the user experience.

Some third-party services used on our website may also collect information in accordance with their own privacy policies.

Keeping Your Information Secure

Tranquil Beauty takes reasonable steps to protect your personal information against loss, unauthorised access, use, modification or disclosure.

Information may be stored electronically and, where necessary, in physical records.

Access to personal information is limited to what is reasonably necessary for the operation of the business.

No method of storing or transmitting information is completely secure, but we take reasonable precautions to protect the information we hold.

How Long We Keep Your Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to provide ongoing services, to maintain appropriate business records, or to meet legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

Your Privacy Rights

Under the Privacy Act 2020, you generally have the right to:

• Request access to the personal information Tranquil Beauty holds about you

• Ask for your personal information to be corrected if it is inaccurate or incomplete

• Ask questions about how your personal information is collected or used

If you would like to access or correct your information, please contact Tranquil Beauty using the details below.

We will respond to requests in accordance with the Privacy Act 2020.

Privacy Concerns

If you have any concerns about the way Tranquil Beauty has handled your personal information, please contact us first so we can try to resolve the issue.

You also have the right to contact the Office of the Privacy Commissioner if you are not satisfied with how your privacy concern has been handled.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our business, services, technology or legal requirements.

The current version will be available on the Tranquil Beauty website.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Tranquil Beauty

Email: TranquilBeautyNZ@gmail.com

Phone: 020 4099 4735

Website: www.tranquilbeauty.co.nz